Who we are
The information we collect
Harley-Davidson/Buell collects your Customer Identifiable Information if you visit this Web site and request information regarding one of our programs, products or services (e.g., rentals program), enroll as a member in our communities (e.g., H.O.G.), or request other information (e.g., investor information). You can provide us your Customer Identifiable Information at three locations on the Harley-Davidson site: (1) you may fill out an electronic Information Request Form to receive information regarding Harley-Davidson programs, products and services; (2) you can sign-up to be a H.O.G. member (for some countries, H.O.G. provides an electronic membership sign-up form - in other countries it is a PDF file that must be printed and mailed to us); and (3) you can request certain investor information by providing us your contact information under the Investor Relations section of this Web site. You can provide Customer Identifiable Information on the Buell site by filling out an electronic information Request Form to receive information regarding Buell programs, products and services.
"Customer Identifiable Information" means any information relating to a natural person who can be identified, directly or indirectly, from that information by reference to an identification number or to one or more factors specific to his or her physical, mental, economic, cultural or social identity. The Customer Identifiable Information we collect about you can include name, address, telephone number, e-mail address, driver's license number, IP address, which Web sites you come from, which pages you visited at this Web site, and other information about your online activities on this Web site. This information may be merged with other information Harley-Davidson/Buell already knows, such as whether you are the owner of a Harley-Davidson® or Buell® motorcycle or a member of H.O.G.® or BRAG®, etc., or information available from other sources, such as our distributors and dealers.
How we use the information
Harley-Davidson/Buell will collect and use your Customer Identifiable Information to respond to your inquiries; market and sell to you Harley-Davidson/Buell products, programs, and services; and market and sell to you Harley-Davidson/Buell branded products, programs, and services offered by its distributors, dealers, rental operators, and Business Alliance Companies. "Business Alliance Companies" are third party businesses that have entered into a contract with Harley-Davidson/Buell to market, offer, sell, distribute, endorse, or sponsor a Harley-Davidson/Buell branded product, program, or service. Harley-Davidson/Buell may also use Customer Identifiable Information to conduct other legitimate business activities, such as protecting the security of this Web site and Harley-Davidson/Buell's networks, guarding against potential liability, engaging in debt collection, preventing fraud, responding to a court order or subpoena, and complying with law or a legally permitted inquiry by a government agency or regulator.
Harley-Davidson/Buell may transfer your Customer Identifiable Information to third parties who may use your Customer Identifiable Information to facilitate the purposes mentioned above. These third parties may include Harley-Davidson/Buell's distributors, dealers, Business Alliance Companies, advisors, and rental operators, companies providing products and services (such as IT systems suppliers) to Harley-Davidson/Buell and, to the extent required by law, regulatory authorities.
Harley-Davidson/Buell is in the process of requiring those third parties to whom we transfer your Customer Identifiable Information to use your Customer Identifiable Information only within the context of their agreement(s) with Harley-Davidson/Buell, and only for the purposes stated above. At present, however, not all third parties are so bound and some third parties may use your Customer Identifiable Information for other purposes. You should be aware that these third parties may process and use your Customer Identifiable Information in the United States or in other countries outside of the country in which you live. Such countries may not offer a level of privacy protection for Customer Identifiable Information similar to that offered in your country.
Finally, in the event that all or any part of the Harley-Davidson/Buell corporate family is sold to a third party, we may transfer Customer Identifiable information to the third party buyer as part of the assets of the business.
After you provide us your Customer Identifiable Information, you may, at any time, (1) request that such information not be used for direct marketing purposes by Harley-Davidson/Buell or transferred to third parties for direct marketing purposes and (2) obtain a copy of your information or make corrections to it.
Reasonable steps will be taken to verify your identity when you contact us regarding your Customer Identifiable Information. We will not charge you a fee if you seek to exercise these rights.
How to contact us
If you wish to
- request that your Customer Identifiable Information not be used for direct marketing purposes by Harley-Davidson/Buell or transferred to third parties for direct marketing purposes or
- obtain a copy of your information or make corrections to it, you must contact us as follows:
Information Request Form.
If you provided us your Customer Identifiable Information on an Information Request Form, you must contact the local Harley-Davidson/Buell office in your area. The contact information is: Harley-Davidson Benelux - Marketing Department, Customer Database, P.O. BOX 317, NL - 2350 AH Leiderdorp, Nederland. Send e-mail to: firstname.lastname@example.org
If you provided us your Customer Identifiable Information on the H.O.G. section of this Web the contact information is:
H.O.G. Member ServiceCentre
1 Chertsey Road
Investor Relations Information.
If you provided us your Customer Identifiable Information in the Investor Relations section of the Web site, you must contact Harley-Davidson, Inc., investor relations. The contact information is:
Harley-Davidson Investor Relations
3700 West Juneau Avenue
Milwaukee, Wisconsin 53208
Important - Please Read!
Contacting your local Harley-Davidson/Buell office, local H.O.G. office or Investor Relations will only affect your Customer Identifiable Information contained in the database maintained by that Harley-Davidson/Buell office, H.O.G. office or Investor Relations, respectively. It will not affect your Customer Identifiable Information that may be contained in the other databases. For example, if you send in an Information Request Form and fill out a H.O.G. membership application on this Web site, and only contact your local Harley-Davidson/Buell office to stop your information from being used for marketing purposes, you may still receive marketing information from H.O.G. In this example, if you decide that you do not want Harley-Davidson/Buell or H.O.G. to use the information you provided for direct marketing purposes, you must contact your local Harley-Davidson/Buell office and your local H.O.G. office and make separate requests.
Also, contacting your local Harley-Davidson/Buell office, your local H.O.G. office or Investor Relations will not affect your Customer Identifiable Information contained in other databases maintained by Harley-Davidson/Buell that are unrelated to www.harley-davidson.com or www.buell.com. This includes databases that contain information we may have collected from you offline, such as at rallies, through mail-in post cards or in connection with a contest or sweepstakes.
What is a "Cookie"
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website, to deliver a webpage tailored to a particular users preferences and to compile statistical reports on website activity. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
Our use of "Cookies"
Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. You will not be denied access to any part of the website on account of your refusal to accept a "cookie," but your transactions through these Web sites may be delayed due to the time it takes you to re-enter certain information.
Our approach to data security
To prevent unauthorized access to your Customer Identifiable Information, we have put in place physical, electronic and managerial procedures.
Our commitment to children's privacy
We recognize the importance of protecting the privacy of children. For this reason, we do not collect or maintain information from children we know are under 13 except as permitted by law.
Information Not Collected or Maintained by Harley-Davidson/Buell
Harley-Davidson/Buell's distributors, dealers, rental operators and Business Alliance Companies are independent from Harley-Davidson/Buell. However, due to our business relationship with them, they are referenced throughout these Web sites. In some cases, they may even collect your Customer Identifiable Information through these Web sites. For example, you can provide your contact information to a rental operator on the authorized rentals section of the Harley-Davidson site. Your information is transmitted directly to the rental operator - we do not collect it in our databases.
In addition, these Web sites may offer promotions that are sponsored by or co-sponsored with other third parties. By virtue of their sponsorship, these third parties may obtain Customer Identifiable Information that visitors voluntarily submit to participate in the activity.
Please note: contacting your local Harley-Davidson/Buell office, your local H.O.G. office or Investor Relations will not affect your Customer Identifiable Information contained in databases maintained by Harley-Davidson/Buell's distributors, dealers, rental operators, Business Alliance Companies, persons and companies providing services to Harley-Davidson/Buell and other third parties. We have no control over their use of your information and we encourage you to contact them directly if you have any questions or concerns regarding their use of your Customer Identifiable Information.
Changes in practices